Product Warranty
Every pair of Palladiums we sell is genuine and covered against defects in materials and workmanship.
Your six-month warranty (Consumer Protection Act)
Under section 56 of the Consumer Protection Act, goods bought from us carry an implied warranty of quality for six months from delivery. If a product turns out to be defective in that time, you may return it to us and choose to have it repaired, replaced or refunded. If a repaired item fails again within three months of the repair, we will replace it or refund you.
What counts as a defect
A defect is a fault in the materials or the way the product was made – for example a sole that separates from the upper, stitching that comes undone, a zip that fails or eyelets that pull out under normal use.
What the warranty does not cover
Damage caused by accident, misuse or improper care, normal wear and tear (worn-down soles, scuffed toe caps, frayed laces), alterations, or the natural fading of colours and materials through time, sunlight, water or heavy use. Items bought on sale are covered in the same way – the warranty is a legal right and applies to every purchase.
How to claim
- Email palladium@partisanandco.com or call/WhatsApp 079 062 6017 within six months of delivery, with your order number and clear photographs of the fault.
- We assess the claim within 5 working days and, if needed, arrange a courier collection at our cost.
- You choose the remedy – repair, replacement or a full refund to your original payment method. Refunds are processed within 8 days of us receiving the item.
Purchases from our stores or from other Palladium retailers are handled by the store you bought from. Nothing in this warranty limits your rights under the Consumer Protection Act.