Please note: It's business as usual! Online orders can still be made during lockdown. Only deliveries have been given the boot until end of lockdown
Effective Date: July 2019
PALLADIUM South Africa will accept returns for non-sale items purchased on the PALLADIUM South Africa online store that are sent back within 14 days from received date, stated on the waybill, for a refund, credit or exchange. Sale items cannot be returned for a refund or credit but can be exchanged for another style, colour or size. Requests for product to be returned after 14 days of receipt will not be accepted, unless the claim is due to a faulty product. Exchanges may be done directly at one of our retail stores or you may return to the online store for a refund and place a new order for the item, size, and color of your choice.
All returns MUST meet the following criteria:
All returns must be arranged by sending an e-mail to [email protected] and further instruction will be given.
Delivered items that are either refused by the customer or cannot be delivered by the carrier, will be returned to PALLADIUM and the customer will be credited for the product cost. Customers will be required to place a new order and will be responsible for any associated delivery charges.
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.