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PRIVACY POLICY

THE SCOTTISH GROUP

At The Scottish Group, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy. Any questions regarding this Policy and our privacy practices should be sent by email to [email protected] or by writing to Data Protection Officer, The Scottish Group, 9/10 Charles Crescent,Eastgate Ext. 4, Sandton, 2147. Alternatively, please call 011 444 2270.

WHO ARE WE?

The Scottish Knitwear Group SA (Pty) Ltd. was established in 1988 as a result of a management buyout of Pringle of Scotland’s South African subsidiary and the exclusive distribution and licence to manufacture and distribute the Pringle of Scotland brand in South and Southern Africa. The Scottish Group currently houses the licenses to PALLADIUM, Pringle of Scotland and its in-house brands, Toe Porn & Over the Moon.

The Scottish Group distributes to approximately 500 stockists throughout the region via a network of sales staff and agents from a sophisticated distribution centre in Sandton. This distribution centre has the current capacity to turn over 1 million units of merchandise per annum and can be modified to increase this capacity.

The region includes South Africa, Swaziland, Lesotho, Namibia, Botswana, Zimbabwe, Mozambique, Angola, Zambia, Malawi, Tanzania, Kenya, Uganda, Nigeria and Mauritius.

We also have our own chain of retail stores under the PALLADIUM & Pringle of Scotland Brands.

Our registered address is The Scottish Group, 9/10 Charles Crescent, Eastgate, Ext. 4, Sandton, 2147.

HOW DO WE COLLECT INFORMATION FROM YOU?

We obtain information about you when you use our website, for example, when you contact us about products and services or if you register to receive our newsletters.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.

HOW IS YOUR INFORMATION USED?

We may use your information to:

  • Process orders that you have submitted and inform you of the status of the order;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Deal with entries into a competition;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications, which you have requested and that may be of interest to you. These may include information about sales campaigns, activities, promotions of our associated companies’ goods and services;
  • Process a job application.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

WHO HAS ACCESS TO YOUR INFORMATION?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: We work closely with various third-party product providers to bring you a range of quality and reliable products and services designed to meet the needs of our customer. When you enquire about or purchase one or more of these products, the relevant third-party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy. These third-party product providers will share your information with us which we will use in accordance with this Privacy Policy.

When you are using our secure online donation pages, your purchase is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

YOUR CONSENT

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your express permission. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time, by using the unsubscribe option on our website and e-mails or by contacting us by email: [email protected] or calling us on 011 444 2270.

HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: [email protected] or you can call: 011 444 2270.

Security precautions in place to protect the loss, misuse or alteration of your information:

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted.

Your information is treated as completely confidential and stored on secure servers. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

PROFILING

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

USE OF 'COOKIES'

Our PALLADIUM BOOTS website uses Cookies for various purposes. Cookies are small text parcels sent to and from a website, which is then stored on your computer by your browser. Without a Cookie a website cannot distinguish between different users, which can lead to essential functionality of a site not working as expected. This policy explains how Cookies are used on our website and how you can control them.

This site may collect information on demographics and interests. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings

HOW WE USE COOKIES

We use Cookies to define sessions, provide essential site features and track visitors anonymously for analytical purposes.

The below tables highlight all of the Cookies in use on this website. The Duration specifies how long they live on your computer until they are removed or renewed. Each type of Cookie may occur multiple times, each with different name(s). We grouped these together for readability purposes.

OTHER

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

16 OR UNDER

The privacy of children aged 16 or under is very important to us. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

TRANSFERRING YOUR INFORMATION OUTSIDE OF SOUTH AFRICA

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside South Africa. By way of example, this may happen if any of our servers are from time to time located in a country outside of South Africa. These countries may not have similar data protection laws to South Africa. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of SA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside of South Africa, your information may be transferred outside the country in order to provide you with those services.

WEBSITE RECORDING

Our web site may also use the https://www.hotjar.com/recording service. Hot Jar may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by Hot Jar is for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

REVIEW OF THIS POLICY

We keep this Policy under regular review.

We reserve the right to add or change the terms of this privacy policy at our sole discretion, without prior notice to you. If any changes are made we will post the new policy on our website and it will become effective from the time of posting. Please visit our website on a regular basis to make sure you have read the latest version of our privacy policy and you understand what we do with your personal information. Your continued use of our website following the posting changes to those terms means that you consent to these changes.

Question regarding this policy should be directed to [email protected]

This Policy was last updated in April 2019.