Please note: It's business as usual! Online orders can still be made during lockdown. Only deliveries have been given the boot until end of lockdown
If you order from Wednesday 25th of March 2020 onwards, your order will only be processed after the lockdown period is over on the 16th April 2020 and you can expect up to 7 days for delivery.
The health and safety of our customers and employees re our number one priority. We have implemented strict measures in our warhouse to protect our teams and our couriers based on World Health Organistation advice in relation to COVID-19, which ensures your safety once your Palladium parcel has been delivered.
You may do so at any point, just email [email protected] informing us, so we can process your refund.
You may email [email protected] to organise your return over this period but because our distribution center is closed, you will not be able to physically return items during the lockdown.
You may shop & order online during this time but your deliver will be put on hold until after the lockdown period.
You may purchase online during this time but your deliver will be put on hold until after the lockdown period.
If you need to change your address or any details, simply email: [email protected] to rectify.
No, you do not have to sign up, the Check Out area provides you the option to be a guest. We do suggest that you set up an account; this will allow you to order without having to enter in your details every time you would like to shop. You can set up an account right now, or you can start shopping straight away and set up your account when you check out, whichever suits you best.
Once you have signed up, you will be able to log into My Account anytime you like. This is the place to go if you want to change your password, delivery information, email address or e-mail preferences.
To stay connected with the latest news, looks and updates from PALLADIUM, sign up to receive our weekly Newsletter. You can do this by setting up an account or using the link on the homepage.
You can cancel your account by sending an e-mail to [email protected]palladiumboots.co.za. Your account will be reviewed and cancelled within 1 working day.
You can use the Search Box on the homepage to type in the product code or a description of the item you are looking for. You can also use the clothing menus along the top of the homepage and the search categories within these menus.
When you see an item that you like, click on the image of it. This will take you to the product page where you can find more details about the product including the name, code, price, description, available colours, size and fit guide, washing & care, delivery, shipping and returns. You can also see photographs of the front, back and detail shots of the fabric or pattern in use.
Check out the SIZE CHART on the product pages for measurements.
When you see an item you wish to purchase, click on the product and you will be taken to the product information page. Here, select the size and quantity, and then click ADD TO CART. Once you have finished shopping, you may click on GO TO CART. Confirm your order and click PROCEED TO CHECKOUT. It is here that you will have to login in or sign up, if you haven’t already done so. Once this is completed, you will follow the prompts to complete the payment.
You can use Visa, or Mastercard. We take security extremely seriously, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud at all times. We do not store your card details, these details are only being used by our payment partners Peach Payments.
You can pay using South African Rands only.
Once your card is authorised, payment will be taken. A confirmation email will then follow, sent to the email address entered in My Account or in the Guest check out. If your card is not authorised, payment will not be taken, and you will be notified by a message on the screen that the authorisation has failed. Please bear in mind that even if a payment fails to be authorised, some card issuers may still reserve the money temporarily.
E-Voucher’s will soon be available for online purchase.
A credit note cannot be used for an online transaction, this is only valid in store. Gift Vouchers are only valid instore. E-Voucher’s will soon be valid online.
All prices on the website are inclusive of (local) VAT / Sales Tax.
Online Gift Vouchers are only available for use on www.palladiumboots.co.za and cannot be used in Palladium Retail Stores.
Online Gift Vouchers are not transferable and may not be exchanged for cash.
Online Gift Vouchers will expire after 3 years from purchase date and the voucher cannot be replaced if it has expired.
If goods are needing to be returned but were bought with an Online Gift Voucher, the customer will not receive a monetary refund but will receive a Credit/Online Gift Voucher for the refunded amount