All Deliveries are back! our stores are open & selling Essentials only!

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FAQ'S

COVID-19 FAQ's

WHEN WILL MY ORDER BE DELIVERED / WHAT IS MY EXPECTED DELIVERY DATE?

Please note all orders of essential items only will now be processed and delivered under Level 4 regulations.
All non-essential orders (containing Sandals, Caps & Tees) placed from 25th March, will be processed after the National Lockdown or until further notice and you can expect up to 7 days for delivery.

ARE YOU OFFERING A CONTACTLESS DELIVERY POLICY?

The health and safety of our customers and employees re our number one priority. We have implemented strict measures in our warehouse to protect our teams and our couriers based on World Health Organisation advice in relation to COVID-19, which ensures your safety once your Palladium parcel has been delivered.

SHOULD I WISH TO CANCEL MY ORDER, WHAT IS THE PROCESS?

You may do so at any point, just email [email protected] informing us, so we can process your refund.

WHAT HAPPENS IF I WANT TO RETURN MY ITEM DURING THE LOCKDOWN PERIOD?

You may email [email protected] to organise your return over this period but because our distribution center is closed, you will not be able to physically return items during the lockdown.

IS IT SAFE TO ORDER ONLINE / IS IT SAFE TO TAKE DELIVERY DURING THE LOCKDOWN PERIOD?

You may shop & order online during this time, but, please note all orders of essential items only, will now be processed and delivered safely and securely under Level 4 regulations.

AM I ABLE TO PURCHASE ITEMS DURING THE LOCKDOWN?

You may purchase online during this time and all orders of essential items only will now be processed and delivered under Level 4 regulations.
All non-essential orders (containing Sandals, Caps & Tees) placed from 25th March, will be processed after the National Lockdown or until further notice and you can expect up to 7 days for delivery.

MY OFFICE IS CLOSED, AND I NEED TO CHANGE MY DELIVERY ADDRESS - HOW DO I DO THAT?

If you need to change your address or any details, simply email: [email protected] to rectify.

IF CUSTOMER SERVICE IS BEING AFFECTED BY COVID-19, HOW CAN I GET HOLD OF PALLADIUM?

Customer service is still available on email, you may send your queries to [email protected] or [email protected].

REGISTRATION, YOUR ACCOUNT & THE NEWSLETTER

DO I NEED TO SIGN UP?

No, you do not have to sign up, the Check Out area provides you the option to be a guest. We do suggest that you set up an account; this will allow you to order without having to enter in your details every time you would like to shop. You can set up an account right now, or you can start shopping straight away and set up your account when you check out, whichever suits you best. 

HOW DO I CHANGE DETAILS ON MY ACCOUNT?

Once you have signed up, you will be able to log into My Account anytime you like. This is the place to go if you want to change your password, delivery information, email address or e-mail preferences.

WHAT IS THE PALLADIUM NEWSLETTER?

To stay connected with the latest news, looks and updates from PALLADIUM, sign up to receive our weekly Newsletter. You can do this by setting up an account or using the link on the homepage.

HOW DO I CANCEL MY ACCOUNT?

You can cancel your account by sending an e-mail to [email protected]palladiumboots.co.za.  Your account will be reviewed and cancelled within 1 working day.

SHOPPING

HOW DO I SEARCH FOR A PRODUCT?

You can use the Search Box on the homepage to type in the product code or a description of the item you are looking for. You can also use the clothing menus along the top of the homepage and the search categories within these menus.

HOW CAN I FIND OUT MORE ABOUT A PALLADIUM PRODUCT?

When you see an item that you like, click on the image of it. This will take you to the product page where you can find more details about the product including the name, code, price, description, available colours, size and fit guide, washing & care, delivery, shipping and returns. You can also see photographs of the front, back and detail shots of the fabric or pattern in use. 

DO YOU HAVE A SIZE AND FIT GUIDE?

Check out the SIZE CHART on the product pages for measurements.

PAYMENT & ORDERS

HOW DO I PLACE AN ORDER?

When you see an item you wish to purchase, click on the product and you will be taken to the product information page. Here, select the size and quantity, and then click ADD TO CART. Once you have finished shopping, you may click on GO TO CART. Confirm your order and click PROCEED TO CHECKOUT. It is here that you will have to login in or sign up, if you haven’t already done so. Once this is completed, you will follow the prompts to complete the payment.

HOW DO I PAY FOR MY ORDER?

You can use Visa, or Mastercard. We take security extremely seriously, so your details will be safe with us. All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud at all times. We do not store your card details, these details are only being used by our payment partners Peach Payments.

WHAT CURRENCIES CAN I USE?

You can pay using South African Rands only.

WHEN WILL I BE CHARGED?

Once your card is authorised, payment will be taken. A confirmation email will then follow, sent to the email address entered in My Account or in the Guest check out. If your card is not authorised, payment will not be taken, and you will be notified by a message on the screen that the authorisation has failed. Please bear in mind that even if a payment fails to be authorised, some card issuers may still reserve the money temporarily.

DO YOU SELL GIFT VOUCHERS FOR USE ONLINE?

E-Voucher’s will soon be available for online purchase.

CAN I USE A CREDIT NOTE OR GIFT VOUCHER ONLINE?

A credit note cannot be used for an online transaction, this is only valid in store. Gift Vouchers are only valid instore. E-Voucher’s will soon be valid online.

VAT/SALES TAX

All prices on the website are inclusive of (local) VAT / Sales Tax.

Online Gift Vouchers

Online Gift Vouchers are only available for use on www.palladiumboots.co.za and cannot be used in Palladium Retail Stores.

Online Gift Vouchers are not transferable and may not be exchanged for cash.

Online Gift Vouchers will expire after 3 years from purchase date and the voucher cannot be replaced if it has expired.

If goods are needing to be returned but were bought with an Online Gift Voucher, the customer will not receive a monetary refund but will receive a Credit/Online Gift Voucher for the refunded amount instead.